Serves as the lead to Patient Billing/Services Representatives; plans, organizes, gives direction, and assists in aspects of the front desk/scheduling team; coordinates office functions and performs specialized/technical duties with minimal supervision; serves as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients’ needs.
Requirements
- Monitors the performance of the staff areas to ensure quality care and compliance with practice standards.
- Works with physician and/or appropriate personnel to appropriately triage patient phone calls, tasks and e-mails as needed.
- Assists in management of providers’ schedules, scheduling templates and master schedules according to physician protocols and management direction.
- Assists in coordination of training, interoffice activities, schedules, programs, distribution of policy/procedure changes and related administrative needs; serves as primary trainer for new procedures and to new staff members in conjunction with manager.
- Acts as backup for staff during peak times, vacations, illnesses.
- Prepares custom reports as directed by management.
- Participates in quality improvement activities to ensure appropriate clinical outcomes.
- Incorporates the Fish Philosophy and Principles into daily job activities.
- Performs other duties as assigned.
Benefits
- Up to 22 days of vacation
- 10 recognized holidays
- Sick time
- Competitive health insurance packages with priority appointments and lower copays/coinsurance
- Take advantage of our free Metro transit U-Pass for eligible employees.
- WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
- Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
- 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
- WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
