Technical Support Triage Representative - French
WatchGuard Technologies, Inc.Port of Spain, Trinidad and Tobago
Posted October 24, 2025
Full Time
About the Company
WatchGuard Technologies, Inc. is a global leader in unified cybersecurity, offering a comprehensive platform for managed service providers to deliver world-class security solutions. The company's key products include next-generation firewalls, web security, endpoint protection, and secure Wi-Fi, all designed to enhance operational efficiency and protect over 250,000 customers worldwide. WatchGuard's unique Unified Security Platform® provides critical elements such as comprehensive security, shared knowledge, clarity & control, operational alignment, and automation, setting them apart in the cybersecurity industry.
Job Description
WatchGuard is seeking a Technical Support Triage Representative (TSR) to support authorized resellers, distributors, and end-users. The role involves assessing technical requests, providing clear communication, and maintaining a professional company image. TSTs will need to adjust their communication style and troubleshooting approach based on customer needs and technical expertise.
Requirements
- Fluent in Spanish, French and English
- Excellent written and verbal communication skills
- Strong time management and analytical skills
- Experience troubleshooting network/network security issues
- Proficiency in TCP/IP, OSI model, and operating systems (Windows, Macintosh)
- Familiarity with authentication protocols (LDAP, RADIUS)
- Minimum 1-2 years of technical support experience
Benefits
- Flexible work arrangements
- Caregiver support benefits
- Parental leave
- Family care resources
