Product Support Associate - L2
WATI.ioBengaluru, Karnataka, India
Posted May 4, 2026
Full Time
About the Company
WATI.io: Provides a conversational customer engagement platform using WhatsApp's Business API for businesses.
Job Description
Wati is a leading WhatsApp-first conversational growth platform that empowers businesses to build deeper customer relationships and accelerate revenue growth. As a Product Support Associate - L2, you will provide advanced technical assistance to customers or internal teams, troubleshooting complex technical issues and ensuring high customer satisfaction.
Requirements
- Technical Expertise
- Advanced Troubleshooting
- Customer Interaction
- Documentation
- Escalation Management
- Training and Mentorship
- Product Knowledge Sharing
- Quality Assurance
- Feedback Loop
Benefits
- Life Insurance
- Group Health Insurance
- Retirement Plan