Technical ITS Field Technician (Baton Rouge)

Technical ITS Field Technician role involves solving customer technical problems, installing, training, and supporting new and existing products. The role requires 3+ years of technical sales or advanced networking support experience and the ability to travel 50% or more each month.

Requirements

• 3+ years in technical sales or advanced networking support in LAN/WAN/etc.
• Self starter
• Ability to execute presentations to large groups
• Ability to travel 50% or more in month
• Master installation and configuration of Wavetronix core products
• Demonstrate and troubleshoot Wavetronix products
• Build positive relationships with customers
• Be self-motivated and enjoy working on and with teams
• Have clear written and verbal communication skills
• Be intrinsically motivated and enjoy working with the customer
• Able to work flexible shifts and to adapt workflow to changing project schedules
• Previous field service experience in traffic signal/ITS cabinets (at least 5 years)
• Provide technical training (typically up to 10 people) on products as needed either in the field or in office
• Have the ability to give technical presentations
• Review plans and design Wavetronix products into projects
• Conduct technical site surveys
• Provide service and customer support both in the field and over the phone
• Help manage all on site installation/configuration of products
• Diagnose errors or technical problems and determine proper solutions
• Document processes and produce timely and detailed trip reports
• Cooperate with the team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations
• Keep track of current projects and support cases in CRM
• Basic understanding of networking
• Excited about personal development and eager to engage in development training
• Travel as required within and between territories
• Technical degree (EE, EET) or certifications in ITS/traffic industry preferred