Technical Sales Support (Baton Rouge)

Wavetronix is seeking an Applications Specialist to help solve customer technical problems and professionally walk them through the installation, training, and support of new and existing products.

Requirements

• 3+ years in technical sales
• Self starter
• Ability to execute presentations to large groups
• Ability to travel 50% or more in month
• Technical degree (EE, EET) or certifications in ITS/traffic industry preferred
• Master installation and configuration of Wavetronix core products
• Demonstrate and troubleshoot Wavetronix products
• Build positive relationships with customers
• Have clear written and verbal communication skills
• Previous field service experience in traffic signal/ITS cabinets (at least 5 years)
• Provide technical training (typically up to 10 people) on products as needed either in the field or in office
• Have the ability to give technical presentations
• Review plans and design Wavetronix products into projects
• Conduct technical site surveys
• Provide service and customer support both in the field and over the phone
• Help manage all on site installation/configuration of products
• Diagnose errors or technical problems and determine proper solutions
• Document processes and produce timely and detailed trip reports
• Cooperate with the team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations
• Keep track of current projects and support cases in CRM
• Have a basic understanding of networking
• Be excited about personal development and eager to engage in development training