TISSUE OPS COORDINATOR
WE ARE SHARING HOPE SCCharleston, South Carolina, United States
Posted February 19, 2025
Full Time
About the Company
We Are Sharing Hope SC is South Carolina's federally designated Organ Procurement Organization, coordinating organ and tissue recovery for more than 80 hospitals statewide. The organization delivers comprehensive donor services, including donor identification, organ allocation, and post‑donation support, while educating over 4.6 million residents about the life‑saving benefits of donation. Staff provide compassionate, family‑centered care during bereavement, framing donation as a meaningful continuation of a loved one’s legacy. Guided by core values of compassion, accountability, integrity, excellence, stewardship, and unity, the agency strives to make organ, eye, and tissue donation a community norm. Its blend of clinical expertise, large‑scale public outreach, and heartfelt support distinguishes it as a leader in the organ donation field.
Job Description
The Tissue Operations Coordinator assesses all donor referrals, educates families on tissue/eye donation, obtains authorization for tissue/eye donation and coordinates all tissue donor cases.
Requirements
- Answers and dispatches calls from all existing and target markets to appropriate organ/tissue/eye donation specialists.
- Assesses and inputs donor eligibility into the Electronic Medical Record (EMR).
- Communicates eligible organ referrals and registry status to Organ Administrator On Call (OAOC).
- Obtains authorization for tissue/eye donor cases.
- Enters DRAI interview information into EMR for tissue/eye donor cases and assesses for continued tissue/eye donor eligibility.
- Facilitates communication of information between TAOC, tissue/eye recovery team members, eye donor center, transplant centers, next of kin, couriers, charter airlines, ambulance services, other tissue banks, donor transport, funeral homes, medical examiners/coroners, pathologists, appropriate processor donor screeners, and other OPO staff.
- Coordinates and maintains concurrent documentation of case progression in EMR for all processed tissue/eye donor cases.
- Resolves communication issues and/or notifies appropriate staff.
- Maintains an acceptable authorization rate.
- Serves as a resource for tissue/eye donor families.
- Promotes effective communication between shifts.
- Provides exemplary customer service.
- Works rotating day/night shifts as determined by operational necessity.
- Other duties as assigned.