Customer Success Specialist

Customer Success Specialists (CSS) play a critical role in customer retention within the Customer Success organization at Weave. They identify at-risk accounts, understand customer needs, and execute retention strategies to address concerns, align solutions, and guide accounts through changes that impact their decision to remain on the platform.

Requirements

• Demonstrate Weave's core values
• Ability to demonstrate ethical behavior and decision making at all times
• Ability to work in a fast-paced environment while maintaining a friendly and professional demeanor
• Ability to build relationships with a wide variety of customers
• Excellent written and verbal communication skills
• Passionate about helping the customer. Must be positive, attentive and demonstrate the ability to do what's necessary to get the situation resolved.