Customer Success Specialist

Customer Success Specialist plays a critical role in customer retention by identifying at-risk accounts, understanding customer needs, and executing retention strategies to reinforce the value of Weave's product. The role involves providing exceptional service, mitigating churn and financial risk, and advocating for customers while balancing with being a champion for Weave's product.

Requirements

• Demonstrate Weave's core values
• Ability to demonstrate ethical behavior and decision making at all times
• Ability to work in a fast-paced environment while maintaining a friendly and professional demeanor
• Ability to build relationships with a wide variety of customers
• Excellent written and verbal communication skills