Customer Implementation Specialist
WeaveLehi, Utah, United States
Posted March 9, 2026
Full Time
About the Company
Weave is an all-in-one experience platform for small- and medium-sized healthcare businesses, offering comprehensive software solutions from patient engagement to practice management. Specializing in dental, optometry, and other medical fields, Weave provides digital forms, scheduling, payments, and analytics to streamline operations and enhance patient communication. Named a G2 leader in multiple categories, Weave's platform transforms how healthcare businesses attract, communicate with, and engage patients effectively.
Job Description
The Customer Implementation Specialist role involves helping customers successfully implement the Weave platform during onboarding. Implementation Specialists manage relationships, prioritize work, and ensure a high-quality experience. This is a hybrid role with 3 days in office and 2 days working from home.
Requirements
- Develop and manage relationships with customers
- Manage a portfolio of customers in various stages of implementation
- Act as project manager/point contact for each customer
- Keep customers informed and set clear expectations
- Teach and train customers to maximize the value of the Weave platform
- Provide a five-star customer experience
- Triage and troubleshoot issues
- Coordinate with adjacent teams
- Utilize reports and data to guide decision-making
- Aid offices with installing software and hardware
- Handle escalations
- Daily documentation of work