T3 Service Desk Engineer

As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within our service desk team, handling complex technical issues, providing expert guidance, and collaborating with other IT professionals.

Requirements

• Experience in a technical support role, with at least 2 years in a Tier 3 or senior support capacity.
• Certifications: Relevant industry certifications such as MCSE, CCNA, ITIL, or similar are highly desirable.
• Proficient in Windows and Linux server administration, networking (LAN/WAN), virtualization (VMware, Hyper-V), cloud services (AWS, Azure), and security best practices.
• Strong analytical and problem-solving skills with the ability to handle complex technical issues independently.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Strong commitment to providing exceptional customer service and maintaining client relationships.
• Ability to work collaboratively within a team environment and share knowledge effectively.

Benefits

• Company-paid Day-1 Health Insurance for employee
• Company-paid AD&D Insurance
• Company-paid LTD & STD Insurance
• Unlimited PTO
• Employee Assistance Program
• Dental Insurance
• Vision Insurance
• 401k
• Life Insurance