T3 Service Desk Engineer

As a Tier 3 Service Desk Engineer, you will handle complex technical issues, provide expert guidance, and collaborate with other IT professionals to ensure the delivery of superior IT services.

Requirements

• Experience in a technical support role, with at least 2 years in a Tier 3 or senior support capacity.
• Certifications: Relevant industry certifications such as MCSE, CCNA, ITIL, or similar are highly desirable.
• Technical Skills: Proficient in Windows and Linux server administration, networking (LAN/WAN), virtualization (VMware, Hyper-V), cloud services (AWS, Azure), and security best practices.
• Problem-Solving: Strong analytical and problem-solving skills with the ability to handle complex technical issues independently.
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Customer Service: Strong commitment to providing exceptional customer service and maintaining client relationships.
• Team Player: Ability to work collaboratively within a team environment and share knowledge effectively.

Benefits

• Company-paid Day-1 Health Insurance for employee
• Company-paid AD&D Insurance
• Company-paid LTD & STD Insurance
• Unlimited PTO
• Employee Assistance Program
• Dental Insurance
• Vision Insurance
• 401k
• Life Insurance