Customer Success Manager

This role is responsible for customer onboarding, training, support ticket coordination, relationship management, usage optimization, renewals, and account growth. The position plays a key role in driving customer satisfaction, retention, and long-term success.

Requirements

• Bachelor's degree in Engineering or a related discipline.
• 1-3 years of experience in Customer Success, Account Management, Client Relationship Management, or Software Support, preferably within a B2B software setting.
• Excellent communication and interpersonal abilities.
• Proven experience in customer support, ticket coordination, or issue resolution.
• Skilled in analyzing usage metrics, reports, and customer data to extract insights.
• Highly organized, proactive, and customer-focused.
• Comfortable operating in a fast-paced, technology-driven environment.

Benefits