This role is responsible for customer onboarding, training, support ticket coordination, relationship management, usage optimization, renewals, and account growth. The position plays a key role in driving customer satisfaction, retention, and long-term success.
Requirements
- Bachelor's degree in Engineering or a related discipline.
- 1-3 years of experience in Customer Success, Account Management, Client Relationship Management, or Software Support, preferably within a B2B software setting.
- Excellent communication and interpersonal abilities.
- Proven experience in customer support, ticket coordination, or issue resolution.
- Skilled in analyzing usage metrics, reports, and customer data to extract insights.
- Highly organized, proactive, and customer-focused.
- Comfortable operating in a fast-paced, technology-driven environment.
Benefits