Customer Success Manager

We are seeking a proactive and customer-focused Customer Success Manager to drive engagement, product adoption, and long-term customer value. In this role, you will manage a portfolio of clients, ensuring they successfully achieve their business objectives while maximizing the value derived from the platform.

Requirements

• 3+ years of experience in Customer Success, Account Management, or Consulting, preferably in a SaaS environment
• Proven track record of driving customer retention, renewals, and revenue growth
• Experience managing enterprise or mid-market clients with multiple stakeholders
• Strong communication and interpersonal skills with the ability to influence decision-makers
• Analytical mindset with strong problem-solving and data interpretation skills
• Familiarity with CRM tools such as Salesforce and customer engagement platforms like Intercom
• Ability to work effectively with global clients and cross-functional teams

Benefits

• Salary range: Rs 1500000 - Rs 2000000