Product Support Engineer - L2

We are looking for a proactive and technically proficient Product Support Engineer - L2 with 3–6 years of experience to become a member of our support team.

Requirements

• 3–6 years of experience in Technical, Application, or Production Support roles.
• Capability to read and interpret code (Java, Python, Node.js, or similar) to aid in debugging.
• Hands-on experience with analyzing GCP logs or equivalent cloud-based logging tools.
• Strong working knowledge of REST APIs and system integrations.
• Demonstrated troubleshooting expertise with the ability to independently conduct root cause analysis.
• Excellent written and verbal communication skills, able to effectively convey issues, impacts, and resolutions to customers.
• Comfortable working the US shift (India night shift).
• Ability to manage high-priority incidents with a strong sense of ownership and urgency.

Benefits

• Chance to work in a dynamic, rapidly expanding B2B SaaS company.
• A collaborative and innovative working environment.
• Competitive salary and comprehensive benefits package.
• Opportunities for growth and professional development.
• Flexible working hours to suit your schedule.