Product Support Engineer (L2)

We are looking for a proactive and technically proficient L2 Support Engineer to become a member of our support team. The ideal candidate will be adept at analyzing technical challenges and collaborating closely with engineering teams to expedite the resolution of issues affecting customers.

Requirements

• 3-6 years of experience in Technical, Application, or Production Support roles
• Capability to read and interpret code (Java, Python, Node.js, or similar) to aid in debugging
• Hands-on experience with analyzing GCP logs or equivalent cloud-based logging tools
• Strong working knowledge of REST APIs and system integrations
• Demonstrated troubleshooting expertise with the ability to independently conduct root cause analysis
• Excellent written and verbal communication skills, able to effectively convey issues, impacts, and resolutions to customers

Benefits

• Chance to work in a dynamic, rapidly expanding B2B SaaS company
• A collaborative and innovative working environment
• Competitive salary and comprehensive benefits package
• Opportunities for growth and professional development
• Flexible working hours to suit your schedule