Senior Service Desk Specialist

We are seeking a skilled IT support professional to be part of our global service desk team, where you will play a vital role in delivering high-quality support to end users and enhancing operational excellence.

Requirements

• 8+ years of experience in enterprise IT support or service desk settings
• Exceptional troubleshooting abilities in Windows operating systems and enterprise end-user environments
• Solid understanding of networking fundamentals including DNS, DHCP, VPN, and TCP/IP
• Proficient in macOS and Linux environments
• Practical experience with endpoint management and device compliance tools (e.g., Intune or similar solutions)
• Familiarity with ticketing or service management systems (e.g., Jira, ServiceNow, or comparable)
• Knowledge of identity and access management principles (Active Directory, Azure AD / Entra ID, SSO)
• Background in IT asset and license management processes
• Skilled in scripting (PowerShell preferred) for automation and operational improvements
• Comprehension of IT service management frameworks (e.g., ITIL)
• Capability to work autonomously, prioritize effectively, and manage critical incidents with accountability
• Strong focus on documentation and process-oriented methodologies

Benefits

• Full benefits package