Customer Service Representative

Customer Service Representative responsible for providing effective customer service for all customers, interacting with customers to provide information and resolve issues.

Requirements

• Manage and prioritize multiple concerns simultaneously
• Provide appropriate and correct information to incoming customer order status and product knowledge requests
• Work closely with the credit department to resolve disputed credit items
• Partnership with the sales team to meet and exceed customer's service expectations
• Listen, document, and help resolve conflicts with customers
• Document the patterns and queries that may indicate a larger problem with the product or service that needs to be resolved