Customer Service Representative

The Customer Service Representative is responsible for providing effective customer service for all customers by using knowledge of company products and services. This position requires excellent communication and listening skills, as well as the ability to solve issues and provide a positive customer experience.

Requirements

• Manage and prioritize multiple concerns simultaneously
• Provide appropriate and correct information to incoming customer order status and product knowledge requests
• Work closely with the credit department to resolve disputed credit items
• Partnership with the sales team to meet and exceed customer’s service expectations
• Listen, document, and help resolve conflicts with customers
• Document the patterns and queries that may indicate a larger problem with the product or service that needs to be resolved