Member Service Representative II
Wellby FinancialTexas, United States
Posted May 19, 2026
Full Time
About the Company
Wellby is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, veteran status, or any other legally protected characteristic.
Job Description
The Member Service Representative II is responsible for providing support and coverage to the Contact Center, interacting with members to address inquiries and resolve complaints, and maintaining a positive relationship by creating an exceptional member experience.
Requirements
- High School Diploma or equivalent required
- Minimum three (3) years of experience in a high-volume call center environment
- Two (2) years of college-level education preferred
- Need to be able to work both onsite and remote based on business needs
- Bilingual preferred
Benefits
- 401(k) or Other Retirement Plan
- Health, Dental, and Vision Insurance
- Flexible Spending Account (FSA)
- Short-Term Disability and Long-Term Disability Insurance
- EAP and FSA