Member Service Representative II

The Member Service Representative II is responsible for providing support and coverage to the Contact Center, interacting with members via telephone, email, or online chat, and resolving complaints and inquiries.

Requirements

• Willingness and ability to exhibit Wellby Core Values every day.
• Proficient in all areas of the contact center, member servicing, and relationship building.
• Ability to communicate clearly and concisely, orally and in writing.
• Ability to work in stressful, high-pressure situations.
• Ability to handle difficult situations with poise and professionalism.
• Ability to communicate information and ideas so others will understand.
• Knowledge of Wellby’s organizational functions, and general operating policies and procedures.
• Knowledge of secretarial practices and procedures, business English, spelling, and punctuation.
• Knowledge of Credit Union services and products.
• Knowledge of personal computer, utilizing Microsoft Office Suite.
• Skilled in operating computer equipment and general office machines such as personal computers, copiers, projection equipment, audio/video, Microsoft Teams, Zoom Video Communications, and adding machines.
• Ability to navigate various digital platforms and understand, assess, and communicate through them.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance