Team Leader Operations - Customer Service
Wellmark Blue Cross and Blue ShieldDes Moines, Iowa, United States
Posted March 16, 2026
Full Time
About the Company
We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we’ve built our reputation on over 80 years’ worth of trust.
Job Description
We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we’ve built our reputation on over 80 years’ worth of trust. As a Team Leader Operations - Customer Service, you will lead a team of Customer Service Advocates dedicated to supporting members across Government Program Plans like Individual Family Plan (IFP) and Medicare Supplement members.
Requirements
- High School Diploma or GED
- 4+ years of experience
- Proven effective leadership in a medium to high complexity organization
- Experience in business, health care, insurance, financial services, or related industry
- Ability to communicate "Voice of the Customer" to the organization
- Critical thinking and workflow management skills
- Excellent oral and written communication skills
- Demonstrated ability to create working relationships with stakeholders
- Ability to lead diverse groups of individuals in highly technical, diverse settings
- Strong team building skills
- Strong business technical knowledge
- Demonstrated ability to manage change and effective use of process improvement tools
- Proficiency with MS Office products
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Generous paid time off
- Life insurance
- Disability insurance
