The Crisis Line Clinician is responsible for answering suicide prevention and crisis hotline phone calls, providing risk assessment, crisis intervention, emotional support, safety planning, and linkage to appropriate resources for callers in a mental health crisis or experiencing symptoms of psychosis or substance use dependence.
Requirements
- Registered in good standing with the Board of Behavioral Sciences as an ACSW, AMFT, APCC
- Licensed providers and BBS registrants who have passed the CA Law and Ethics Exam are preferred
- One year of experience in a variety of clinical assessments, treatment planning, and counseling issues, including suicide risk, chemical dependency, co-occurring disorders, and trauma-informed care preferred
- Experience with brief interventions, including Motivational Interviewing, Dialectical Behavioral Therapy, and Trauma Informed Cognitive Behavioral Therapy (TI-CBT) preferred
- Communicate clearly and concisely, both verbally and in writing, and demonstrate a high level of listening skills
- Ability to consistently adhere to crisis center program policies and procedures and meet monthly minimum key performance indicators (KPI’s)
- Ability to abide by standards of professional ethics and adherence to national standards, trainings, and practices in the field of suicide prevention
- Successful completion of all crisis center training and a passing score on the crisis line counselor exam within the first 21 days of employment
- Skilled in the use of technology including multiple line telephones, computers (PC), laptops, and software including Microsoft Word, PowerPoint, Excel, Outlook, email, and electronic health records
- Strong interpersonal skills and experience working with diverse populations
- Compliance with all state and federal laws and regulations as they pertain to the position including HIPAA, sexual harassment, Mandated Reporting, Scope of Practice, OSHA, etc.
- Ability to understand and promote the mission, vision, and values of WellSpace Health both in the workplace and in the community
- Fluency in additional languages is desirable
- Ability to abide by agency code of ethics and Crisis Center code of ethics
- Demonstrated commitment to the provision of services for the underserved and sensitive working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired
- Willingness to work flexible hours, including overnight shifts, holidays, weekends, and evenings, and change as needed according to coverage needs
- Ability to work independently with confidence, as well as working as an integral part of a team of professionals
- Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking, and social distancing
- Assist and support the Center/Department/Program to meet standards of High Reliability
Benefits
- Regionally competitive salary
- Above average health benefits at reduced costs
- Company paid life insurance & long-term disability insurance
- Additional voluntary retirement plan with company match and no vesting schedule requirement
- Paid bereavement and jury duty leave
- 11 paid holidays per year
- Paid time off
- Paid sick leave
- Flexible Spending Program
- Company paid malpractice insurance for all providers
- Professional development hours offered annually
