The Front Desk Receptionist supports patient-centered care by collecting important data, reviewing patient's insurance status, and providing first-line customer service. The role involves collecting and processing patient registrations, making patient reminder calls, posting payments, and scrubbing and completing billing batches on a daily basis.
Requirements
- Health Center experience preferred.
- High School Diploma or equivalent required; Some college preferred.
- One (1) year experience as an administrative assistant OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
- Experience with billing and insurance preferred.
- Knowledge of medical terminology.
- Strong administrative skills with attention to detail.
- Ability to use standard office equipment including phone, fax, copier.
- Computer (PC) literate in Microsoft Word, Excel, Power point, Outlook email and database software.
- Team player and service-oriented with excellent interpersonal skills.
- Current CPR or CPR/AED certification.
- Excellent customer service experience including active listening, problem solving, and the ability to remain calm in emotional or stressful situations.
- Communicate clearly and concisely, both verbally and in writing, and demonstrate a high level of listening skills.
- Demonstrated commitment to the provision of services for the underserved and sensitivity working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.
- Fluency in additional languages preferred.
- Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.
- Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking, and social distancing.
Benefits
- Regionally competitive salary
- Above average health benefits at reduced costs
- Company-paid life insurance & long-term disability insurance
- Additional voluntary retirement plan with company match and no vesting schedule requirement
- Paid bereavement and jury duty leave
- 11 paid holidays per year
- Paid time off
- Paid sick leave
- Flexible Spending Program
- Company-paid malpractice insurance for all providers
- Professional development hours offered annually
