Project Manager, Gen AI Data Operations
WelocalizeGurgaon, Haryana, India
Posted March 30, 2026
Full Time
About the Company
For over 25 years, Welocalize has helped some of the world's largest organizations improve customer engagement through the power of localized content. Since our founding in 1997, we've been a leader in applying innovative technology and adopting AI to deliver the highest quality translations quickly, efficiently, and at scale. Our proven track record showcases tangible business outcomes, including higher marketing conversion rates, regulatory compliance, increased customer satisfaction and retention, intellectual property protection, higher adoption rates, and improved data with enhanced models. At the heart of our innovation is OPAL, our advanced Service Delivery Platform, ensuring every translation is fast, effortless, and impeccably accurate. This technology, combined with our extensive network of over 250,000 linguistic experts in more than 250 languages, allows us to deliver multilingual content transformation services that are unmatched in quality and relevance. Our global team of industry specialists is dedicated to enabling your teams to achieve global business outcomes. From translation and localization to NLP-enabled machine learning training data, and data annotation, we blend cutting-edge technology with human insight across every project.
Job Description
The Project Manager will oversee quality assurance, workforce planning, and training programs for AI training data delivery on multiple small projects or one large strategic project. They will improve performance, compliance, and processes across multiple projects and partner with the Senior Quality Analyst to share accountability for client outcomes and team performance.
Requirements
- Quality Assurance: Monitor QA plans in partnership with Quality team (sampling, audits, acceptance criteria). Track risks of defects, lead corrective actions, and prevent recurrences.
- Workforce Planning: Forecast capacity needs; schedule shifts and handoffs; align vendors and internal teams to meet volume and turnaround targets.
- Training Programs: Build and deliver training and certification for raters/annotators and coordinators; update materials as guidelines change.
- Performance Management: Maintain dashboards for throughput, quality, productivity, and cost; turn data into clear actions for improvement.
- Compliance & Security: Ensure policy adherence on data handling, privacy, safety, and platform access; support audits and remediation.
- Process Improvement: Standardize SOPs and checklists; remove bottlenecks; pilot small changes that improve speed, quality, or cost.
- Stakeholder & Client Support: Join client reviews with the Quality Manager and PMs; explain quality results, risks, and next steps.
- Team Development: Coach Coordinators (C2–C3) and Associate PMs (P1) on QA, workflows, and tools; support onboarding and skills growth.
- Team Management: Manage employee attendance, conduct individual performance reviews and support contract renewals.
- Risk & Change Control: Keep risk/issue logs; manage change requests that impact quality, capacity, or training; escalate high-impact items with options.