Call Handling and Dispatch

We are recruiting dedicated individuals to join our Force Contact Team as either a Contact Handler or Dispatcher. These critical frontline positions ensure the public receives timely, professional support during emergencies and that police resources are deployed effectively across the region.

Requirements

• Excellent verbal communication, listening, and teamwork skills.
• Ability to remain calm and focused under pressure.
• Strong multi-tasking, system navigation, and attention to detail.
• Minimum typing speed of 35 words per minute.
• Confidence to challenge and escalate appropriately.
• Willingness to work a 24/7 shift pattern (including nights, weekends, and bank holidays)

Benefits

• Fair remuneration with progression opportunities and access to a very competitive pension scheme.
• Enhanced annual leave in addition to public holiday entitlements.
• Discounts across travel, parking, daily costs of living and leisure activities.
• A comprehensive wellbeing package including 24/7 support, free eye tests and flu jabs.