Customer Service Representative

As a Customer Service Specialist at West Shore Home, you will support all customer service-related functions in your assigned branch, providing a 5-star experience, diagnosing product problems, and scheduling service visits for customers.

Requirements

• Handle high volume inbound and outbound calls, establishing relationships with customers
• Respond to customer requests for support due to product issues
• Order necessary parts through manufacturers and schedule service visits
• Keep customers aware of service-related schedule changes

Benefits

• Comprehensive Health Insurance options
• 401(k) plans with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential