Digital Channels Team Leader

The Digital Channels Team Leader will be responsible for the execution, stability, and continuous improvement of Western Alliance's digital banking channels, supporting both Commercial and Consumer Banking experiences across online and mobile platforms. The role requires a strong understanding of digital servicing, operational workflows, and customer/client journeys, with prior experience leading or mentoring teams and delivering online and mobile banking experiences in a regulated environment.

Requirements

• 7+ years of related experience in a similar field
• Bachelor's degree in related field required; Masters or MBA in related field preferred
• Previous leadership experience required
• Advanced knowledge of general financial services or banking products and services
• Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
• Advanced knowledge of banking products, including treasury management, credit cards, as well as pricing dynamics
• Intermediate to advanced Experience delivering online and mobile banking experiences in a regulated environment
• Intermediate to advanced experience working with Agile delivery teams and cross-functional stakeholders
• Strong understanding of digital servicing, operational workflows, and customer/client journeys
• Familiarity with payments, entitlements, onboarding, fraud controls, or digital servicing operations
• Prior experience leading or mentoring teams

Benefits

• Competitive salaries
• Ownership stake in the company
• Medical and dental insurance
• Time off
• Great 401k matching program
• Tuition assistance program
• Employee volunteer program
• Wellness program