Bilingual Operations Specialist I

We are seeking a Bilingual Operations Specialist I to provide consultive telephonic and web-based assistance to Child Care Providers, Agents, and Enrollment Specialists in the Health Benefits Exchange administration. The incumbent will provide customer service support to individuals by instructing them on correct eligibility management procedures and troubleshooting application issues and concerns.

Requirements

• High School diploma or GED
• Minimum of one (1) to three (3) years of experience in customer service within a call center environment
• Excellent oral and written communication skills in English and Spanish
• Comprehensive command of the Spanish language
• Knowledge of Health Benefits, eligibility, application, and enrollment processes
• Good communication and telephone skills
• Demonstrated ability to learn new software and navigate multiple systems at once
• Moderate computing and keyboarding skills
• Ability to retain and apply knowledge of the various operations, products, and services of the organization
• Ability to adapt to a constantly changing environment
• Proficient organizational and time management skills

Benefits

• Competitive compensation package
• Profit-sharing
• Flexible work arrangements
• Health benefits
• Paid time off