Customer Service Representative 1
Western GrowersUnited States
Posted March 16, 2026
Full Time
About the Company
Western Growers is dedicated to supporting America's farmers by advocating for favorable policies, advancing agricultural technology, and providing essential insurance and health services. Founded in 1926, the organization offers a comprehensive suite of solutions including commercial and health insurance, loss control, food safety, and retirement services, while also serving as a key voice in lobbying efforts to protect farmers' interests.
Job Description
The Customer Service Representative 1 is responsible for meeting KPIs while responding to general customer inquiries regarding insurance benefits, provider contracts, reimbursement programs, eligibility, and claims in a confidential, professional, and ethical manner.
Requirements
- High School diploma or GED
- 1-3 years of experience in customer service within a call center environment
- Knowledge of Health Benefits and eligibility
- Good communication and telephone skills
- Proficient written communication skills
- Moderate keyboarding skills
- Adaptive in constantly changing environment
- Good judgement, negotiation abilities
- Fluent in English (oral and written)
- Bilingual in Spanish (preferred)
- Internet access with 40 MB download and 10 MB upload speeds
- Home router with wired Ethernet
- Designated room for office
- Working smoke detector, fire extinguisher, and first aid kit
