Spare Parts Specialist I

Westfalia Technologies, Inc. is seeking a Spare Parts Specialist I to join our growing Aftermarket team, responsible for performing foundational parts identification, quoting, and order processing. This role focuses on building accuracy, responsiveness, and product knowledge while learning ERP workflows, and escalates complex requests to senior team members.

Requirements

• Process standard parts quotes and sales orders accurately and in accordance with established SOPs and work instructions
• Research parts using drawings, bills of materials (BOMs), and vendor catalogs; seek guidance from senior staff on non-standard items
• Maintain accurate data entry for pricing, lead times, and item details within the ERP system
• Support returns processing and related documentation as directed
• Escalate complex technical inquiries and customer concerns to senior team members in accordance with escalation procedures

Benefits

• Competitive Salary
• Medical, Dental, and Vision Coverage
• 401K and match options
• Educational Assistance Reimbursement
• Wellness Program
• Healthy Living Reimbursement
• Paid Parental Leave