Bankruptcy Account Agent

The Bankruptcy Account Agent is responsible for handling inbound/outbound calls for Westlake, Wilshire and Western Funding bankruptcy customers, ensuring compliance with bankruptcy requirements, and providing professional service.

Requirements

• Handle sensitive high volume inbound/outbound calls
• Accept bankruptcy customer payments
• Provide customers with accurate account information
• Maintain working knowledge of company products and services
• Transfer calls to appropriate departments or bankruptcy staff members
• Identify, research, and resolve customer's concerns
• Document all accounts thoroughly
• Process bankruptcy validation requests including Bankruptcy Review Requests
• Contacting Bankruptcy law firms to confirm attorney retention and/or bankruptcy filing
• Assist in preparing documents as necessary
• Properly code accounts Bankruptcy when identified as bankruptcy
• Communicate professionally with internal and external customers, trustees and or attorneys

Benefits

• Medical, Dental, and Vision benefits
• Life Insurance and Long-term disability plans
• Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program
• Wellness Programs
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• Annual Flu Shot
• Paid Vacations Days
• Paid Sick days
• Paid holidays
• HGym (available in our Los Angeles, CA & Dallas, TX office)
• Rental Car Discounts, Dell Member Purchase Program
• UKG Wallet