Department Lead - Loss Recovery Collection
Westlake Financial ServicesLos Angeles, California, United States
Posted January 20, 2026
41000 - 41000 USD year
Full Time
About the Company
Westlake Financial Services, founded in 1988 and headquartered in Southern California, is a privately held internet-based finance company that specializes in automotive retail installment contracts across the United States. Leveraging its proprietary "The Buy Program ©" software, Westlake delivers instant credit approvals to a network of 21,000 new and used car dealers, enabling them to focus on sales while the company handles all collections and servicing from its central Los Angeles facility. In addition to prime, sub‑prime, and non‑prime auto financing, Westlake offers a full spectrum of lending solutions—including inventory financing, dealer management systems, and commercial real‑estate loans—to support dealership growth. The firm’s long‑standing commitment to dealer and customer success, combined with its in‑house, technology‑driven approach, sets Westlake apart as a trusted partner in the automotive finance industry.
Job Description
Under minimal supervision, the Servicing Department Lead assists the Management Team with overseeing the department. This entails ensuring proper coverage for call volume throughout the day, reviewing various reports for compliance purposes, participate in the training and coaching of the Servicing staff, investigate, and resolve escalated issues, responsible for providing lead support in the absence of a Supervisor and complete other work as assigned.
Requirements
- Monitor live reports and address concerns when identified
- Monitor phone calls to ensure proper handling
- Coach agents as needed or directed
- Step in to lead a team when Supervisor is absent
- Document all interactions with agents / Update coaching log
- Communicate professionally with internal and external customers
- Other duties as assigned
- Making sure things get done in a timely manner and send reminders
Benefits
- Medical, Dental, and Vision benefits
- Life Insurance and Long-term disability plans
- Flexible Spending Account
- 401K matching
- Employee Stock Ownership Program
- Wellness Programs
- Metro Tap Card and Metro-link Reimbursement
- Career Path Opportunities
- Discounts on Parks, Museums, Movie Tickets, and Attractions
- Employee Loan Assistance
- Annual Flu Shot
- Paid Vacations Days
- Paid Sick days
- Paid holidays
- HGym
- Rental Car Discounts, Dell Member Purchase Program
- UKG Wallet