30-Day Collections Department Lead
Westlake Financial ServicesAgoura Hills, California, United States
Posted January 23, 2026
35740 - 35740 USD year
Full Time
About the Company
Westlake Financial Services, founded in 1988 and headquartered in Southern California, is a privately held internet-based finance company that specializes in automotive retail installment contracts across the United States. Leveraging its proprietary "The Buy Program ©" software, Westlake delivers instant credit approvals to a network of 21,000 new and used car dealers, enabling them to focus on sales while the company handles all collections and servicing from its central Los Angeles facility. In addition to prime, sub‑prime, and non‑prime auto financing, Westlake offers a full spectrum of lending solutions—including inventory financing, dealer management systems, and commercial real‑estate loans—to support dealership growth. The firm’s long‑standing commitment to dealer and customer success, combined with its in‑house, technology‑driven approach, sets Westlake apart as a trusted partner in the automotive finance industry.
Job Description
Under minimal supervision, the Department Lead assists the Management Team with overseeing the 30-Day Collections Department, ensuring proper coverage for call volume, reviewing reports, coaching staff, and resolving escalated issues.
Requirements
- Ability to interpret and explain policies and procedures to others
- Exercise sound judgment when making decisions
- Excellent organization and prioritization skills
- Use proper grammar and email etiquette, including accurate spelling and correct vocabulary
- Diffuse hostile callers
- Develop and deliver training
- Ability to work under time constraints and daily deadlines
- Good interpersonal skills and teamwork awareness
- Maintain confidentiality with personnel and management issues
- Bilingual (Spanish) a plus
Benefits
- Medical, Dental, and Vision benefits
- Life Insurance, Flexible Spending Account
- 401K matching
- Employee Stock Ownership Program in a $14.2 Billion Company, plus company matching
- Wellness Program, Daily Team Exercises
- Metro Tap Card and Metro-link Reimbursement
- Westlake University, Certification Programs
- Career Path Opportunities
- Discounts on Parks, Museums, Movie Tickets, and Attractions
- AT&T Wireless Discounts
- Employee Loan Assistance
- Onsite Yoga, Treadmill Desks
- Annual Flu Shots, Biometric Screenings
- Paid Vacations Days
- Paid Sick days
- Paid holidays
- Gym
- Rental Car Discounts
- Dell Member Purchase Program