Jr. Supervisor - Pre30s

Westlake Financial is a leading auto finance company seeking a Jr. Supervisor to oversee the Servicing Department. The role involves ensuring proper coverage, reviewing reports, and providing coaching and training to staff. Must have a minimum 2 years of supervisory experience with a team of 5 or more direct reports.

Requirements

• Understand all department services, procedures, and guidelines
• Monitor live reports and communicate concerns
• Monitor phone calls to ensure proper handling
• Maintain weekly and monthly account audits and call scoring
• Communicate professionally with internal and external customers
• Ability to work under pressure and consistently meet project deadlines

Benefits

• Medical, Dental, and Vision benefits
• Life Insurance, Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program
• Wellness Program
• Westlake University, Certification Programs
• Career Path Opportunities
• Paid Vacations Days
• Paid Sick Days
• Paid Holidays
• Rental Car Discounts
• Dell Member Purchase Program
• UKG Wallet