Senior Business Analyst

Join our dynamic team as a Senior Business Analyst, Business Optimisation, to support the Group Customer Operations transformation agenda. In this role, you will focus on simplifying the process landscape and define business problems, benefits, and solutions to deliver end-to-end project outcomes.

Requirements

• Lead data analysis to understand data attributes and table relationships, validate assumptions, and quantify data volumes to inform decision-making.
• Define and embed data governance practices for the process inventory and reporting, partnering with stakeholders to improve consistency and usability.
• Partner with Business Performance/Process Office teams to shape reporting requirements and deliver insights and dashboards that support leadership decisions and benefits tracking.
• Lead stakeholder engagement to elicit, analyse and document requirements, facilitate workshops, manage expectations, and secure agreement on scope and outcomes.
• Operate effectively across multiple initiatives and streams in an Agile environment, supporting planning and ceremonies, managing the analysis backlog, dependencies and delivery milestones.
• Proactively manage risks, issues, dependencies and assumptions across requirements, data and delivery; provide clear status and escalate appropriately to protect outcomes.
• Provide thought leadership on project delivery excellence, and business optimisation

Benefits

• Flexible work arrangements
• Culture, Lifestyle and Wellbeing leave
• Generous employee-only mortgage rates
• Special offers on banking products and discounts from top brands