Service Desk Engineer (12 months contract)

The Service Desk Engineer will be critical in serving as the first point of contact for IT support, driving efficient issue resolution and enabling seamless day-to-day operations. You will have access to a comprehensive range of Westpac benefits including flexibility and various leave entitlements.

Requirements

• Good working knowledge of Microsoft based applications
• Experience in Windows 7/10 desktop O/S environments
• Good working knowledge of hardware (HP, Ricoh, Toshiba, Apple, Microsoft)
• Voice/Telephony Support – Avaya, IPC turrets, recording
• Mobile devices (iPhones & iPads) and MDM knowledge
• Good understanding of VPN/Citrix
• Basic Active Directory and SCCM knowledge
• Experience in supporting 3rd party FM applications (360T, Barx, RTNS, EBS, CitiVelocity, Murex, ION, Calypso, Bloomberg, Eikon)
• Assertive, Confident, and proactive
• Customer Service Orientated
• Excellent oral and written communication skills
• Team player with positive attitude
• Ability to work unsupervised and under pressure
• Quick learner
• Willing to take on new challenges and outside their comfort zone

Benefits

• Generous Paid Time Off
• Flexible work arrangements
• Various leave entitlements