Customer Service Representative - Whanganui

Customer Service Representative role at Westpac New Zealand, providing excellent customer service and problem-solving skills to create better futures for customers and communities. No two days are the same, with varied interactions and opportunities to make a real impact.

Requirements

• Strong background in customer service or administration
• Confidence using digital tools and guiding customers through them
• Ability to juggle multiple priorities while staying calm and composed
• Understanding of financial services, compliance, or regulated environments
• Natural talent for problem-solving and adapting quickly to changing customer needs
• Growth mindset and desire to build a long-term career

Benefits

• 4 weeks standard holiday + 5 additional days of wellbeing leave
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Career growth and opportunities for internal development
• Generous parental leave
• School holiday subsidy
• Environmental and community care programmes