Knowledge and Help Center Manager

We're seeking a Knowledge and Help Center Manager to join our global team. As the ideal candidate, you'll own the evolution of our Intercom Help Center, ensuring it becomes a scalable, searchable, and high-impact product education engine. You'll bridge Product, Marketing, Sales, and Support teams, translating feature launches into clear documentation while optimizing AI-driven self-service tools.

Requirements

• 3-5+ years of experience in Knowledge Management, Technical Writing, Help Center Management, or Product Education
• Fluency in written and spoken English
• Professional fluency in Spanish
• Experience owning and scaling a Help Center using platforms like Intercom, Zendesk, or similar
• Strong technical writing skills
• Experience building structured, searchable, and AI-optimized content
• Experience producing educational video content
• Ability to manage documentation alongside fast-moving product releases
• Experience analyzing support tickets, search queries, and usage data
• Strong stakeholder communication skills

Benefits

• Attractive compensation
• Generous paid time off
• Flexible remote work options
• Cycle-to-work scheme or commuting reimbursement
• Paid family leave
• Three paid volunteer days per year
• Cutting-edge equipment and tools
• Employer-sponsored pension plan
• Group health insurance discount