Knowledge and Help Center Manager
WeTravelBudapest, Hungary
Posted May 13, 2026
Full Time
About the Company
WeTravel offers an integrated SaaS platform that streamlines the end‑to‑end management of multi‑day trips for travel businesses. Its core features include custom itineraries, automated pre‑departure workflows, global payment processing, and supplier payouts, enabling operators to focus on creating memorable experiences rather than juggling tools. The platform supports a wide range of use cases—from group tours and wellness retreats to student trips—through white‑label solutions and a flexible reservation system. Trusted by thousands of agencies worldwide, WeTravel’s comprehensive functionality and user‑centric design set it apart as a go‑to solution for modern travel operators.
Job Description
Knowledge and Help Center Manager position at WeTravel. Responsible for evolving the Intercom Help Center into a scalable, searchable, and high-impact product education engine. Collaborates with Product, Marketing, Sales, and Support teams to translate product launches into clear documentation and optimize AI-driven self-service tools.
Requirements
- 3-5+ years of experience in Knowledge Management, Technical Writing, Help Center Management, or Product Education
- Fluency in written and spoken English and Spanish
- Experience owning and scaling a Help Center using platforms like Intercom or Zendesk
- Strong technical writing skills
- Experience producing educational video content
- Comfortable collaborating cross-functionally with Product, Marketing, Sales, and Customer Support teams
Benefits
- Attractive compensation
- Full-time - Fixed Term Contract (as International Contractor)
- Generous 'Time to Recharge' policy
- Amsterdam Program
- Work remotely for a maximum of 4 weeks per calendar year
- Extensive paid family leave
- Three paid volunteer days per year
- 2-week cross-functional onboarding program
- Cutting-edge equipment and tools
- Cambly for colleagues for whom English is not their first language