Senior Client Success Specialist

We are looking to hire a Senior Client Success Specialist to join our Sales team in Hong Kong. The role involves working with high-value enterprise customers to ensure they understand and use our market-leading portfolio of products, and driving long-term value realization through strong relationships and engagement.

Requirements

• Truly exceptional client service experience
• Able to understand customer needs (implied and explicit) and provide help and solutions through the products that we have
• Exceptional presentation skills, tailoring any presentation to B2B clientele
• High-level written & verbal English language skills with the ability to work across various communication methods
• Additional Languages requirements: Cantonese, and Mandarin (proficient in both verbal and written)
• Be able to analyse accounts commercially and client needs to understand their commercial drivers to drive renewal conversations
• Effective priority management skills
• Experience in effective face-to-face communication with clients through delivery of product training to diverse customer audiences
• Relationship-building skills that help build trust and rapport with existing customers
• A team player, keen to take on ad hoc tasks as and when required

Benefits

• 20 days’ annual leave
• Private Medical Insurance
• Health & Fitness Subsidy benefits
• Rental Reimbursement tax benefit if applicable
• Employee Assistance Programme