We are looking to hire a Senior Client Success Specialist to join our Sales team in Hong Kong. The role involves working with high-value enterprise customers to ensure they understand and use our market-leading portfolio of products, and driving long-term value realization through strong relationships and engagement.
Requirements
- Truly exceptional client service experience
- Able to understand customer needs (implied and explicit) and provide help and solutions through the products that we have
- Exceptional presentation skills, tailoring any presentation to B2B clientele
- High-level written & verbal English language skills with the ability to work across various communication methods
- Additional Languages requirements: Cantonese, and Mandarin (proficient in both verbal and written)
- Be able to analyse accounts commercially and client needs to understand their commercial drivers to drive renewal conversations
- Effective priority management skills
- Experience in effective face-to-face communication with clients through delivery of product training to diverse customer audiences
- Relationship-building skills that help build trust and rapport with existing customers
- A team player, keen to take on ad hoc tasks as and when required
Benefits
- 20 days’ annual leave
- Private Medical Insurance
- Health & Fitness Subsidy benefits
- Rental Reimbursement tax benefit if applicable
- Employee Assistance Programme