Provide genuine and extraordinary service to all guests in order to exceed their expectations. Use teamwork and enthusiasm while serving food and beverage using proper service techniques.
Requirements
- Have availability to work a variety of hours, including weekends and holidays.
- Follow all systems, policies, and procedures as outlined in the Employee Handbook
- Provide genuine hospitality to all guests and provide them with an experience that exceeds their expectations
- Successfully complete alcohol awareness training and/or food handler training course(s)
- Be committed to teamwork and have a pleasant attitude
- Comply with all safety and sanitation guidelines
- Follow all steps of service as outlined in the employee handbook
- Have knowledge of all food and beverage menus in order to answer questions and provide the guest with what they want
- Comply fully with all allergy, dietary restriction, and modification procedures
- Maintain accurate guest orders and accurately account for all items ordered and delivered to the guest
- Correctly stock bar and storage areas with proper liquor, beer, wine, glassware, ice, serving tools and supplies
- Properly recognizing intoxicated guests, not over-serving alcohol to guests showing signs of intoxication, and alerting management of all such situations
- Exercise proper and accurate cash handling, cash till security and reconciliation
- Be proficient in the use of equipment including POS terminals, credit card terminals, coffee machines, dish machines, three compartment sinks, CO2 tanks, draft beer mechanisms, etc.
- Accomplish other duties as instructed by management when applicable
- Maintain honesty and integrity in all aspects of employment
- Communicate clearly and hospitably with guests and teammates
- Effectively service multiple guests at the bar simultaneously, while also servicing and managing the service well station
- Be able to take and prepare multiple orders at one time
- Be able to carry multiple plates of food safely and cleanly
- Be able to use a tray to carry multiple drinks when applicable
- Use knives, peelers, and other bar tools safely and effectively
- Be able to multitask while maintaining a calm and professional demeanor
- Be able to work in a space of varying noise, temperature, and crowd levels
- Be able to be to stand and/or walk for the duration of your shift
- Be able to lift and move items up to 25 pounds occasionally, and up to 50 pounds in general
- Practice proper safety guidelines at all times