Technical Support Engineer
WhatConvertsUnited States
Posted March 17, 2026
Full Time
About the Company
WhatConverts is a cutting-edge lead tracking software designed for marketing agencies and their clients. This all-in-one solution provides unparalleled visibility into marketing performance, offering call tracking, form tracking, and chat tracking for all leads, as well as keyword call tracking for PPC ads. With robust lead management and reporting capabilities, WhatConverts is more than just call tracking software - it's a comprehensive dashboard for tracking, managing, and optimizing lead generation efforts.
Job Description
We are looking for a Technical Support Engineer who is equal parts curious, customer-focused, and technically confident. This is not your run-of-the-mill Support role. You will be working on the front lines with users, diving into deep troubleshooting, solving real marketing attribution problems, and helping businesses be best equipped to see the true impact of their marketing efforts.
Requirements
- 3+ years of experience in technical support or a related customer-facing technical role.
- Experience supporting a SaaS product—especially in marketing, analytics, or web tools.
- Comfortable troubleshooting HTML, JavaScript, and browser-based issues.
- Knowledge of Google Analytics or similar web analytics experience.
- Experience with Zapier, CRM software and/or B2B SaaS software.
- Basic understanding of Google Paid Ads and SEO tactics.
- Strong written and verbal communication skills—you explain technical things clearly and confidently.
- Naturally empathetic with a high level of patience; you never make a customer feel like they asked a “silly” question.
- A detail-oriented problem solver who enjoys digging into issues, documenting clearly, and following through.
Benefits
- Remote-First: Empowered to work agilely in a fully remote environment with no risk of office return.
- Immediate Impact: From day one, take ownership of projects and make a direct impact.
- Health & Wellness: 100% employer-paid premium medical, dental, vision, and life insurance.
- 401k with 5% Match: Secure your future with immediate vesting.
- Employee Support: Access counseling, legal, and debt management services through our EAP.
- Generous PTO & Flexible Time Off: Accrue PTO with additional days for tenure, plus up to 4 hours of flex time per week for personal matters.
- Parental & Bereavement Leave: Paid leave for life’s important moments.
- Volunteer Day: Give back with an annual volunteer day.
- Diversity & Inclusion: Join a positive, supportive, and inclusive workplace.
- Remote Work Perks: $100 monthly stipend to ensure your home office needs are met and company-provided devices.
