Customer Experience Agent (German Speaking)

Join the Future of Commerce with Whatnot! We're a remote co-located team building live commerce at a scale that's never been done in the West. We're seeking a Customer Experience Agent with German speaking skills to drive user experience through process improvement and problem solving.

Requirements

• 2+ years of support experience handling email and/or chat services
• Weekend availability required
• Fluent in English and German, with a deep understanding of the DACH market
• Understanding of Ecommerce and Marketplace operations
• Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
• Obsession with customers / being customer first / serving customers
• Proactive problem-solver and process-improver
• Knowledge of Collectibles is a plus

Benefits

• Generous Holiday and Time off Policy
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance for wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Pension plans internationally
• Monthly allowance to dogfood the app