Customer Experience Agent, High Value Items
WhatnotTempe, Arizona, United States
Posted March 26, 2026
Full Time
About the Company
Whatnot is the largest livestream shopping platform in North America and Europe, and we're shaping the development of a new industry.
Job Description
Join the Future of Commerce with Whatnot! We're the largest livestream shopping platform in North America and Europe, and we're shaping the development of a new industry. As a Customer Experience Agent, you'll investigate complex cases involving high-value transactions and ensure fair and timely resolutions.
Requirements
- 2+ years of Support or Trust & Safety experience handling email and/or chat interactions.
- Weekend availability required.
Benefits
- Generous Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care Benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- Parental Leave