Customer Experience Agent, High Value Items

Join the Future of Commerce with Whatnot! Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. The Customer Experience High Value Items team investigates complex cases involving high-value transactions to ensure fair and timely resolutions.

Requirements

• Weekend availability required.
• 2+ years of Support or Trust & Safety experience handling email and/or chat interactions.
• Strong investigative judgment, excellent collaboration skills, clear, empathetic communicator, experience with social media, parcel delivery, marketplace sellers, vendors, payment processors, and/or fraud operations.
• Understanding of E-commerce and Marketplace operations, experience with customer facing systems like Zendesk, Kustomer, or Intercom.

Benefits

• Generous Time off Policy
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care Benefits
• Monthly allowance for wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave