Customer Experience Team Lead
WhatnotPhoenix, Arizona, United States
Posted January 15, 2026
Full Time
About the Company
Whatnot is the largest livestream shopping platform in the United States, United Kingdom, and Europe, connecting millions of buyers and sellers through interactive, realâtime video sessions. The companyâs core focus blends community, commerce, and entertainment, offering a marketplace that spans more than 250 categoriesâfrom fashion and sneakers to collectibles, electronics, and vinyl. Whatnotâs distinctive value lies in its liveâshopping format, which transforms traditional eâcommerce into an engaging, social experience that drives higher engagement and sales. With a remote, distributed workforce anchored in hubs across the US, UK, Ireland, Poland, and Germany, Whatnot continues to accelerate growth as a leading innovator in the liveâshopping space.
Job Description
Join the Customer Experience team as a leader, driving user experience through process improvement, order management, and problem-solving. Partner with cross-functional teams to fix product and experience gaps. Lead team performance and culture, and identify areas to improve performance metrics and productivity.
Requirements
- 5+ years of support operations experience managing support KPIs such as CSAT
- Leadership experience with a strong desire and natural ability to motivate a team
- Experience driving operational excellence, quality improvements, and performance-managed multiple agents
- Analytical and data-driven with experience distilling large data sets to actionable insights
Benefits
- Generous Holiday and Time off Policy
- Health Insurance options
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning
- Retirement; 401k offering
- Monthly allowance to dogfood the app
- Parental Leave