Fraud Agent
WhatnotPhoenix, Arizona, United States
Posted March 27, 2026
Full Time
About the Company
Whatnot is the largest livestream shopping platform in North America and Europe, enabling anyone to turn their passion into a business and bring people together through commerce.
Job Description
Join the Whatnot team as a Fraud Agent to investigate and develop solutions to prevent and mitigate fraud on the Whatnot platform. Collaborate with the team to develop fraud prevention measures and work with customers to resolve inquiries related to fraud or potential fraud.
Requirements
- Regularly review sources of potential fraud on a daily basis to support the company in preventing financial losses
- Conduct in-depth transaction-level reviews to assist with chargebacks and disputes from customers
- Communicate with customers in response to inquiries related to fraud or potential fraud
- Investigate cases of fraud and brainstorm solutions to reduce fraud in the long-term
- Proactively identify potential fraud patterns and sources to minimize financial risk
Benefits
- Generous Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- Parental Leave