Associate Account Manager - Canada
Wheels, Inc.Mississauga, ON
Posted February 23, 2026
56700 - 79400 CAD
Full Time
About the Company
Wheels is the power of Wheels, Donlen, and LeasePlan USA coming together as one team – all united with a passionate commitment to customer service. As one of the largest fleet management companies in North America, Wheels features a portfolio of 900,000 vehicles under management across the continent, a global alliance in 58 countries, and a client base that consists of some of the best-known businesses in the world. No matter the industry type or business size, we’re proud to work across sales and service fleets, trucks and equipment, and last mile delivery to ensure we power your potential. Your success is our success. Together let’s go far.
Job Description
The Associate Account Manager is a highly visible position who works closely with Account Managers, Fleet Consulting Executives, and key operational areas, responsible for client retention, administrative and analytical support, and data management.
Requirements
- Provide administrative and analytical support within a team’s account portfolio for Core and Fleet Administration Account Managers
- Support Account Managers and their clients to ensure continued service
- Handle transactions, do research, respond to inquiries, finish projects, and create reports
- Conduct research, collect data, update status events, and prepare appropriate reporting based upon specific client parameters
- Respond to clients, dealers, drivers, internal customers, and vendor phone/email inquiries within established service level standards
- Assist in managing open Salesforce requests to ensure cases and associated tasks remain current and do not go overdue
- Escalate issues that impact service delivery
- Audits and Reporting of Data Integrity
- Data and Exception Management
- Clearly communicate recommendations to customers and across the organization
- Understand customers' fleet policies, anticipate needs, participate in executing on goals
- Meet or exceed all departmental-driven phone and Salesforce KPIs
- Assist in creating SOPs and FAQ documentation
Benefits
- Extended health
- Dental
- Vision care
- Virtual health
- Paid time off
- Paid holidays
- Retirement with company match
- Exclusive discount programs
- Wellness programs
