Customer Success Manager (Europe)
WhitecollarsLondon, England, United Kingdom
Posted March 18, 2026
Full Time
About the Company
Whitecollars is a global HR consulting and recruitment agency offering affordable flat-fee solutions and tailored HR services to support business growth. We specialize in building organizational resilience by cultivating extraordinary employees through trusted personalized services, ensuring cost-effective outcomes that prioritize both the business and its people. Our commitment to excellence is reflected in our 98% customer satisfaction rate.
Job Description
The Customer Success Manager for Europe will be the architect of a seamless customer journey, owning the process from contract signature to long-term value realization, ensuring the successful deployment, onboarding, and adoption of the Our Client platform for UK and European customers.
Requirements
- 5+ years of experience in a Customer Success, Onboarding, Implementation, or equivalent role within a B2B SaaS environment
- Proven experience owning end-to-end customer onboarding
- Hands-on experience configuring software platforms
- Experience delivering structured user training sessions
- A track record of successfully supporting technically complex products
- Demonstrated ability to drive platform adoption
- Experience acting as a bridge between customers and internal Product/Engineering teams
Benefits
- Competitive salary
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
