Customer Success Manager, Europe

Customer Success Manager plays a pivotal role in delivering a high-quality and consistent post-sale experience to Prosci clients by client onboarding, relationship management, and supporting the adoption of change management services and products related to Prosci’s license and membership offerings.

Requirements

• Bachelor’s degree in Business, Communications, or a related field, or equivalent relevant professional experience
• 4–7 years of experience in customer success, account support, client services, or a related role
• Experience using CRM systems to manage client data and track engagement
• Proficiency with Microsoft 365 and virtual meeting platforms
• Microsoft Office including basic capabilities plus proficient in Excel

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan