Customer Success Manager, Europe

The Customer Success Manager plays a pivotal role in delivering a high-quality and consistent post-sale experience to Prosci clients. This position is responsible for client onboarding, customer coordination, relationship management, and supporting the adoption of change management services and products related to Prosci’s license and membership offerings.

Requirements

• Serve as a primary point of contact post-sale for license and membership clients
• Conduct regular check-ins and support business reviews to understand client goals, progress, and satisfaction
• Act as a trusted partner to clients by providing guidance, responding to questions, and proactively identifying potential needs or concerns
• Maintain accurate and up-to-date records of client interactions, engagement levels, and satisfaction in CRM systems
• Track and report on key client metrics such as usage, adoption, and engagement