Customer Success Manager, Europe

The Customer Success Manager plays a pivotal role in delivering a high-quality and consistent post-sale experience to Prosci clients by managing client onboarding, customer coordination, relationship management, and supporting the adoption of change management services and products.

Requirements

• 4-7 years of experience in customer success, account support, client services, or a related role
• Bachelor’s degree in Business, Communications, or a related field, or equivalent relevant professional experience
• Experience using CRM systems to manage client data and track engagement; Salesforce experience preferred but not required
• Proficiency with Microsoft 365 and virtual meeting platforms
• Microsoft Office including basic capabilities plus proficient in Excel

Benefits

• Competitive salary
• Benefits package
• Professional development opportunities